Free Returns

YOU HEARD RIGHT

Making a Return

In the event that you are not completely satisfied with your order, fill in the returns form at the end of the page and deliver the returns to our Singapore office. To be eligible for a gift card refund, all items must be in the same condition as you received them. 

Please note that all sale items, any items that state final sale in the product description, and undergarments are not eligible for a gift card refund. Orders can be cancelled within 12 hours and will be refunded via gift card. We cannot make exceptions for late returns as sellers will be paid after the return window.

How to make a return

After you submit your returns form submission:

Arrange a drop off of your returns at our Singapore office within 7 days of receiving your purchase in the mail* or within 10 days of receiving the pick up confirmation email for in-store order pickup.

*In the case of a failed delivery attempt by the courier, please note that the 7 day return period will start from the date the order is available for pick up at the Singapore Post Office. 

Retykle Office: 50, Playfair Road - Noel Building #07-03 - Singapore 367995 from Monday to Friday, excluding public holidays, 9:30am-6pm)

As soon as you prepare for the shipment, please send us the tracking number via email at hellosg@retykle.com. After we receive your package, we will verify the items and process a refund via e-gift card (valid for 12 months from the date of issue) within 7 business days.

If you would like to make a return, please complete the returns form at the bottom of this page

 For International Customers  

Unfortunately, we are unable to provide free returns to our international customers at this moment. 

Please mail your items in a sealed envelope/box to the following address within 7 days of receiving your purchase:

Retykle Singapore

50, Playfair Road - Noel Building #07-03

Singapore 367995

+65 8027 6284

Please allow up to two weeks for us to process your return. You will receive an email with a refund via e-gift card (valid for 12 months from the date of issue) shortly after.

If you need further assistance, please email us at hellosg@retykle.com or reach us at 

Landline: +65 6970 0607 or WhatsApp: +65 8027 6284. We would be very happy to assist you!