Large Items Terms and Conditions

Pick Up / Delivery

Upon a successful sale, a designated third-party logistics partner will pick up the item from your address. A pick up from Singapore addresses are free of charge, excluding Sentosa Island. The address must have a lift that can be used to transport the item to the Ground Floor. Otherwise, you must bring the item to the Ground Floor for the driver to collect. All washable items must be freshly laundered and any surfaces should be wiped clean prior to pick up. The driver is not responsible for cleaning or packaging the item for delivery. Items cannot be delivered to our warehouse before they sell.

Safety Requirements

All items sold must work as intended for the safety of the end user. You are required to check all parts prior to pick up. In the case there are safety issues within 7 days of the customer receiving the item, the customer is eligible for a full refund and you will be responsible for related pick up/delivery costs. For car seats, please verify that your car seat has been manufactured within 5 years without damages from any accident as any damage can become a safety issue for the end user.

Delisting Rules

You can delist your large item listings at any time without a fee under the Seller Activity menu > My Listings tab. Delisted items will be removed from your My Listings permanently. If your item is not delisted before the item is sold on our platform, you will incur a penalty. See more under Penalties.

Items are listed for a minimum of 90 days and can be delisted at our discretion without notice/notification. If delisted, it will no longer show under your My Listings.

Penalties

To uphold our quality customer service, we ask you not to pursue other means of selling the item while listed on our platform. There will be an SG $10 penalty deducted from your current/future earnings if the item: 1) is not available for collection within 5 business days from the time of sale on our platform, 2) does not match the listed condition, 3) does not include all parts, or 4) is broken, at the time of sale/collection. In the case that the customer requests a refund due to an item issue, you are responsible for any associated collection/removal costs for the pick up and delivery. These associated costs will be deducted from your current/future earnings or paid upfront if we deem necessary. Repeated failure to deliver items as expected will lead to seller booking suspension.

Earnings

After a 14-day waiting period, you can initiate an earnings transfer from the Seller Activity > Get Paid tab. Any owing earnings accumulated up to the time of payment will be transferred to your payment method selected under the Seller Activity menu > Commission Method tab. Your earnings are calculated based on the final resale price of your item and its associated commission rate from the chart here: https://retykle.sg/pages/commission-payout. In the case the customer requests a refund due to an item issue, you will not earn commission from the sale and will be subject to any associated pick up/delivery costs.

Unaccepted Items

If your item is not approved for listing, we will notify you via an automated Your Little Shop email. Reasons can be related to the condition of the item, authenticity of the item, or missing pieces that would affect the safety of the end user.

Limitation of Liability

If the customer is not satisfied with their purchase due to defective issues, they will contact us at hellosg@retykle.com to arrange a return. We are not liable for any injury or damage associated to handling products purchased from Retykle but we will provide assistance wherever possible with arranging the return.